Contact us


If you need help, please start by referring to the service-specific Support guides here. If you experience problems with your service or need to make changes, email or phone (800) 843-6197.


Get started here!
Or if you’d like to start a Groups 30 day free trial, email


If you have questions about Electric Embers or our services that are not answered on our Services page or in the Support guides, email, phone (800) 843-6197, or write:

Electric Embers Cooperative, Inc.
3135 SE Alder Ct
Portland OR 97214

(We’re based in San Francisco, but receive mail in Portland.)

We are available to assist you 9am to 5pm US Pacific Time (12pm-8pm ET), Monday through Friday, except on the following US holidays: New Year’s Day, Martin Luther King’s Birthday, Presidents Day, May Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and New Year’s Eve (or the nearest Friday or Monday if these holidays fall on a weekend). We are available at all times to handle system emergencies.