For help using your service, please start with the documentation in this Support section. If you experience problems with your service or need to make changes, email firstname.lastname@example.org or phone (800) 843-6197.
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Electric Embers Cooperative, Inc.
PO Box 460454
San Francisco CA 94146-0454
We are available to assist you 9am to 5pm US Pacific Time (12pm-8pm ET), Monday through Friday, except on the following US holidays: New Year’s Day, Martin Luther King’s Birthday, Presidents Day, May Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and New Year’s Eve (or the nearest Friday or Monday if these holidays fall on a weekend). We are available at all times to handle system emergencies.