Contact us


For help using your service, please start with the documentation in this Support section. If you experience problems with your service or need to make changes, email or phone (800) 843-6197.


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If you have questions about Electric Embers or our services that are not answered on our Services page or in this Support section, email, phone (800) 843-6197, or write:

Electric Embers Cooperative, Inc.
PO Box 460454
San Francisco CA 94146-0454

We are available to assist you 9am to 5pm US Pacific Time (12pm-8pm ET), Monday through Friday, except on the following US holidays: New Year’s Day, Martin Luther King’s Birthday, Presidents Day, May Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and New Year’s Eve (or the nearest Friday or Monday if these holidays fall on a weekend). We are available at all times to handle system emergencies.