The following information is for all users of our Mail service, including Web hosting clients. If you are an administrator looking to manage your Mail domain, further information is available in the Mail Administrators Guide.Settings
You can use either POP or IMAP to connect to your email accounts; if you are not sure which is best for your needs, see the FAQ. All connections must be encrypted (using the Internet standard TLS/SSL) for your protection.
Here are the settings to enter into your email software:
Incoming (POP/IMAP): Server Name: mail.electricembers.net Username: (your full email address) Password: (your email password) Server Port #: IMAP with TLS 143 (with SSL 993) POP with TLS 110 (with SSL 995) Outgoing (SMTP): Server Name: mail.electricembers.net Username & Password: (same as incoming connection) Server Port #: TLS 587 (SSL 465)
- You may need to select something to the effect of “My outgoing server requires authentication”, before you can give it username and password.
- If your email software offers you both TLS and SSL, TLS is preferable.
- Do not enable “Secure Password Authentication”.
- If there is a choice for “Authentication Type”, choose “Password” or “Normal”.
You can access your email via the Web at http://mail.your-domain.org (with your domain substituted for your-domain.org), or at https://npomail.electricembers.net/rc. This connection is always encrypted with SSL for your protection. Note that if you are also using an email program which uses POP, and have not changed its default behavior, all messages in the Inbox are downloaded and deleted from the server each time you connect. This can make using POP + Webmail somewhat awkward. If you want to keep your mail on the server for access from multiple locations, you can either use the IMAP protocol, or change the POP setting to leave messages on the server. IMAP works just like Webmail in that messages are stored on the server and accessible from anywhere.
Log in to Webmail and click Settings –> Vacation. Enter the subject and body you want, then click the “Go on vacation (turn on autoreply)” button. To remove the autoreply, come back to the Vacation tab under Settings, and click the “Return from vacation (turn off autoreply)” button.
Note that the autoresponder will only reply to each sender once per week.
If forwarding mail permanently, your postmaster should set up an alias only, rather than a real mailbox. You can temporarily redirect mail by setting up a filter. Click Settings –> Filters and then click the green + icon at the left to add a filter. Name your rule and continue down the form, chosing to act on all messages executing the action: Redirect message to and then enter the email address. Click Save
These filters happen on the server side, so no matter what method you use to check your email, the filtering will have already happened upon reception. Filters can be created to do things like automatically sort messages into appropriate folders, based on Subject, Sender, or Recipient. Click Settings –> Filters and then click the green + icon at the left to add a filter. Name it and continue down the form, building your filter to work however you chose. Click Save.
You can change your email password by logging in to Webmail and clicking Settings –> Password (or Options –> Change Password in the old webmail). Enter your current password and your new password (twice), and click Save. Of course, you must also update your password in your email program if you use one. If you do not know your password, have your postmaster reset it for you.
Our Shield system identifies spam and virus messages by inserting [SPAM] or [VIRUS] into the subject line. These messages are then automatically filtered into folders named Spam and Virus on the Mail server, where you can view them via Webmail or an IMAP client (not POP). Messages in these folders, and in the trash, will be automatically purged after 14 days.
If you have the full Mail service, you can write to all of your organization’s email accounts at once by sending a message to firstname.lastname@example.org. This special address is not valid for mail coming in from the Internet, in order to prevent abuse and spam, but you can use it via Webmail or with an email program configured as detailed above.