Billing & Payments

When and how will we be billed?

On the first of every month, your billing contact will receive an email invoice detailing your services and fees for the preceding month. All new services carry a setup fee of twice the basic monthly rate, which appears on the initial bill along with fees pro-rated from the signup date. You do not need to pay anything up front; simply wait for the invoice on the first of the month after you sign up.We bill by email only, no dead-tree mail, which makes it extra important that we have valid contact addresses for you, that our emails to you are not blocked or filtered, and that you keep us updated with any email address changes (see below).

How do we pay for Electric Embers service?

We accept electronic payments from any credit/debit card for the current balance or for 6 or 12 months in advance, monthly autopay from any credit/debit card, or paper checks for the current balance or any advance payment amount. Details appear on your invoice.

How can we update contact information?

We track an administrative and a billing contact for your account, and appreciate your help in keeping contact information up to date. Your contacts are listed in the monthly email that contains your invoice. To update or correct the information listed there, the current contact should email billing@electricembers.coop with a new name, email address, and phone number.

Where do I login to see my past invoices and billing activity online?

Each monthly billing email contains a link to that month’s invoice online, but other than that, there is currently no online billing system at EE for you to login to. If you lose the billing email with the invoice link and need to access it, we will be happy to re-send it to you. If you need to access your billing and payment history with EE, eg. for an audit, please let us know what range of months you need to access and we will send you a list of links to each month’s invoice.

Can payments be automated?

Yes! Using the “Pay Now” button in your invoice, you can sign up for automatic monthly payments from a credit or debit card. The account you provide will be debited immediately to pay your current balance, and then automatically on the sixth of each month following until you request otherwise.