Mail Administrators

Connect to the Mail Admin page: https://mail.electricembers.net/admin and log in as postmaster@your-domain.org

1. Log in to the Mail Admin page
2. Click [Add Mailbox]
3. Enter the “local part” of the email address you want to add (that’s the part left of the @), a strong password, optional full name, and a recovery email address for password resets, and then click the [Add Mailbox] button at the bottom. The page comes back with a success message, ready to add another.

It will take 1 minute for the account to come to life and begin receiving mail.

1. Log in to the Mail Admin page
2. Choose [Overview] and then click your domain name, or choose [Addresses] from the top menu.
3. Find the mailbox you want to remove and click [del] all the way on the right. You will be asked for confirmation.

Aliases are not full mailboxes, but simply addresses that deliver incoming email messages to other email addresses. You can use aliases to receive email for more variations of an email address (like firstname@ and firstname.lastname@) or to add “role addresses” like info@ or jobs@.

Aliases can be used to “forward” mail to an email account already hosted elsewhere, but it is problematic because it breaks SPF (Sender Policy Framework) and can be deemed spam by the receiver.

The best way to forward email to an outside address is to set up a server side filter. Login to the mailbox using webmail and click Settings –> Forwarding and choose “Redirect to” and enter the desired destination address. Set the Status to On, and click Save!

For the postmaster login itself, see the FAQ below.

For regular user mailboxes, you could manually assign a new password via the Mail Admin page, by clicking [edit] next to any mailbox. You will then need to convey the new password to them by some alternative method (email to outside account, text, etc).

But a better option would be to set the Recovery email for their mailbox to any outside email account they use, again via Mail Admin and then [edit] next to their mailbox. Once you’ve done that, they can use the Forgot my password link on the webmail login page to request a reset for themselves, now and in the future.

You can adjust each mailbox’s quota (disk storage limit) from the default 5GB (5000MB) to as low or high as you wish.

If we host your domain’s DNS, we will manage the necessary records for you. But if your DNS is hosted elsewhere, you will need to make changes to activate your Electric Embers Mail service as described here.

1. You will need to set your domain’s MX (Mail eXchanger) record (but only AFTER we have set up your service here and you’ve created all mailboxes/forwarders on our system!):

Type: MX  |  Name: @  |  Precedence: 10  |  Value: smtp.electricembers.net

2. Enable DKIM authentication of outgoing mail with this record (remove any linebreaks or spaces within the Value field):

Type: TXT  |  Name: npomail._domainkey  |  Value: k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDVP6R/4V0WbPixsP7UyDKUHNNzgwHP8IkTgpSte+vPvWDuTSZLCMN0nGsxt+vXBEn7U+Mx4XXxZN1M5DCE8AerReWctGhPjumjCNeu3nj75IVKEGJFviCpob1LMZTmkZ4/AumWIy/+vu8FEilGJjxnLOEHYNJ+U2z7H+XkDHoXdwIDAQAB

3. Enable SPF authentication of outgoing mail by adding this record (or editing the new value to your existing SPF record):

Type: TXT  |  Value: v=spf1 a a:mail.electricembers.net ~all

4. Set a DMARC policy for outgoing mail with this record:

Type: TXT  |  Name: _dmarc  |  Value: v=DMARC1;p=none

5. Optional: To access your Webmail most easily, you can add this record:

Type: A  |  Name: mail  |  Value: 208.90.215.73

6. Optional: You can enable auto-configuration in open-standards email apps like Thunderbird (unfortunately not in MS Outlook or Apple Mail) by adding this record:

Type: CNAME  |  Name: autoconfig  |  Value: autoconfig.electricembers.net

Our system tags likely spam messages with [SPAM] in the subject line. These messages are then automatically filtered into the Spam folder. Messages in the Spam folder, and in the Trash will be automatically purged after 14 days.

The admin contact on your Electric Embers account can click “I forgot my password” on the Mail Admin page and then enter postmaster@your-domain.org (substituting in your actual Mail domain name) and click “Send me the code.” A special link to get in and reset the postmaster password will be emailed From: postmaster@electricembers.coop to our admin contact of record.

An authorized contact on your account can also email help@electricembers.coop to request a password reset.