Mail Administrators

The following information is for Mail domain administrators. If you are looking for user-level help, see the Mail Users Guide.

Administration via the Web

Connect to https://mail.electricembers.net/admin and log in as postmaster@your-domain.org

Mail Admin

Creating mailboxes
  1. Log in to the Admin page
  2. Choose [Add Mailbox]
  3. Enter the username, password, real name, and set their quota. Then click the [Add Mailbox] button at the bottom. The page comes back with a success message, ready to add another.

It will take up to 5 minutes for the account to come to life and begin receiving mail. Of course, the user’s email program will also have to be set up with the proper settings.

Deleting mailboxes
  1. Log in to the Admin page
  2. Choose [Overview] and then click your domain name.
  3. Find the account you want to remove and click [del] all the way on the right. You will be asked for confirmation.
Forwarding

To temporarily forward someone’s mail, you can have the user handle it themselves through Webmail: http://mail.your-domain.org (Settings –> Filters, or Options –> Forwarding and vacation message in the old webmail), or you can:

  1. Log in to the Admin page
  2. Under ::Mailboxes find the account you want and click [Deliver To] (to the right)
  3. Replace the To: field with the destination address you want. You can have multiple destination addresses, one per line.
  4. Click the [Edit Alias] button to finish.

To permanently forward mail, if the user will never need a real mailbox, you should use Add Alias rather than create a real mailbox. If you’re redirecting the mail of a departed user, you should first delete their mailbox and then create a new Alias for their address pointing to the new recipient.

Note: If you’re forwarding to a Google address, and you want to be able to use Google to also send mail from your EE-hosted address, then you cannot use a simple alias on the EE side – it must be a full mailbox. This restriction is imposed by Google, who require you to actually send such messages out through our SMTP server rather than theirs, requiring an actual mailbox here. See GMail setup.

Aliases

Aliases are not full mailboxes, but simply addresses that point to other addresses. You might use aliases to receive mail for different forms of an address (like firstname@ and firstname.lastname@) all to one real mailbox, or to add “role addresses” like info@ or jobs@.

Aliases can also be used to forward mail to an email account hosted elsewhere, minimizing how many real mailboxes you need.

  1. Log in to the Admin page
  2. Click [Add Alias]
  3. Enter the alias and the address it should go to.
  4. Click the [Add Alias] button.

If you want an alias to deliver to multiple addresses, go to [Overview] find it in the ::Alias section and click edit. Add each additional destination address on its own line, and click the [Edit Alias] button.

Passwords

It is not possible to retrieve a user’s password if it is unknown, because it is encrypted. If a password is forgotten, you must simply set a new one.

  1. Log in to the Admin page
  2. Choose [Overview] and then click the domain name.
  3. Find the account you want and click [edit].
  4. Enter a new password (twice) and hit the [Edit Mailbox] button.

Password changes can also be made by the users themselves (unless the current passsword is lost), through Webmail:http://mail.your-domain.org. (Settings –> Password, or Options –> Change password in the old webmail).

Quotas

You can adjust each mailbox’s quota (disk storage limit) from the default 1000 MB to as low or high as you wish.

DNS hosted elsewhere

If we host your domain’s DNS, we will manage the necessary records for you. But if your DNS is hosted elsewhere, you will need to make changes to enable your EE-hosted email service as described here.

1. You will need to change your domain’s MX record (but only when mailboxes/aliases are all configured here and you’re ready to reroute mail to us!):

Type: MX  |  Name: @  |  Precedence: 10  |  Value: smtp.electricembers.net.

2. To access your Webmail most easily, you should add this A record:

Type: A  |  Name: mail  |  Value: 208.90.215.73

3. To avoid having your messages to other people spam-filtered, you should enable DKIM signing with this TXT record (removing all linebreaks from the final field):

Type: TXT  |  Name: npomail._domainkey  |  Value: "k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4G
NADCBiQKBgQDVP6R/4V0WbPixsP7UyDKUHNNzgwHP8IkTgpSte+vPvWDuTSZLCMN0nGsxt+vXBEn7U+Mx4XXxZN
1M5DCE8AerReWctGhPjumjCNeu3nj75IVKEGJFviCpob1LMZTmkZ4/AumWIy/+vu8FEilGJjxnLOEHYNJ+U2z7H
+XkDHoXdwIDAQAB"

and enable SPF by adding a TXT record or editing your existing text record, with something like the following:

Type: TXT  |  Value: "v=spf1 a ~all"

4. Finally, to enable email account auto-configuration for MS Outlook and Mozilla Thunderbird users, you may want to add these two records, being sure to include all the special “.” and “_” characters in the first one:

Type: SRV  |  Name: _autodiscover._tcp  |  Value: 0 0 443 autodiscover.electricembers.net.
Type: CNAME  |  Name: autoconfig  |  Value: autoconfig.electricembers.net.
SPAM and VIRUS messages

Our Shield system tags likely spam messages with the subject [SPAM], and quarantines viral attachments and tags infected messages with [VIRUS]. These messages are then automatically filtered into folders named Spam and Virus on the server, where users can view them via Webmail or an IMAP client (not POP). Messages in these folders, as in the Trash, will be automatically purged after 14 days.


Frequently Asked Questions:

I lost my password. How can I retrieve it?

An authorized contact on your account should email help@electricembers.coop to request a password reset.