If you need help, please start by referring to the service-specific Support guides here. If you experience problems with your service or need to make changes, email firstname.lastname@example.org or phone 800-843-6197 (or 415-992-6916 outside US/Canada).
If you have questions about Electric Embers or our services that are not answered on our Services page or in the Support guides, email email@example.com, phone 800-843-6197 (or 415-992-6916 outside US/Canada), or write:
- Electric Embers Cooperative, Inc.
- 733 Page Street
- San Francisco CA 94117
We are available to assist you 9am to 5pm US Pacific Time (12pm-8pm Eastern), Monday through Friday, except on the following US holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, May Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and New Year’s Eve (or the nearest Friday or Monday if these holidays fall on a weekend). We are available at all times to handle system emergencies.