Important change!
It has until now been fairly easy to connect a Google account to a domain email address hosted at EE, using POP Import or forwarding. Unfortunately, this is no longer true.
Google is removing their crucial POP Import feature – see this notice – at some point in 2026. And although they suggest using forwarding as an alternative, it is increasingly not a good choice, as it creates too many problems resulting in deferrals or bounces (especially when Google is the end point).
So, even though it requires some workflow change, we can only recommend abandoning the whole idea of importing or forwarding your mail from one provider to another, especially to Google. Instead, you should simply read and send everything natively at the provider that hosts it – Google mail at Google (via their webmail or a mail app) and EE mail at EE (via our webmail or a mail app).
The saving grace
You can configure any mail app to access multiple email accounts at different providers simultaneously, and it will display all of your accounts in one interface.
So if you already use a mail app (Apple Mail, Thunderbird, the Gmail app, or anything else), or if you’re willing to switch to one instead of webmail, it can still make things easy for you. You can configure an app on every computer or mobile device, and after a brief period of adjustment to the new way of working, you may even find it a cleaner and more functional way to use multiple accounts.
To set up a mail app to use your EE mailbox, refer to the users guide and enter the provided IMAP and SMTP settings into your chosen mail app. And to access additional accounts at Google or anywhere else, refer to their own support instructions for the steps needed to connect from your mail app.
Forwarding
But if you do still want to take your chances with mail forwarding from EE to Google, instructions for that are also in the users guide. And then if you want to be able to send mail out from your Google account using your EE-hosted email address, refer to their instructions on setting up a Send-As account.